Legal · CocoVolare
Terms & Conditions
These terms govern the use of this website and the engagement of the travel design and organization services of Coco Managed Services Group Co S.A.S (CocoVolare), a travel agency holding Colombian National Tourism Registry RNT 256778, in compliance with Law 300 of 1996, Law 1558 of 2012 and the Colombian Consumer Statute (Law 1480 of 2011).
Last updated: June 2026 · Coco Managed Services Group Co S.A.S · NIT 901970280-5 · RNT 256778
Nature of the service
CocoVolare acts as a travel agency intermediating between the traveler and the final providers of tourism services (airlines, hotels, operators, insurers and others). We design tailor-made itineraries, manage bookings and accompany you, but the performance of each service belongs to the respective provider under its own conditions.
Quotes and prices
Proposals and values published on this site (including guide budgets per person and "from" prices) are for reference, subject to availability and to changes in fares, taxes and exchange rates until confirmation and payment. The final price is the one stated in writing in the final proposal accepted by the client.
Payments, changes and cancellations
Payment, modification and cancellation conditions for each trip are informed in writing before confirmation and depend on the policies of the providers involved. Some fares (flights, single-date events, high season) may be non-refundable from issuance.
We recommend purchasing travel insurance covering cancellation, international medical assistance and luggage. CocoVolare can arrange it as intermediary.
Traveler documentation
It is the traveler’s responsibility to hold a valid passport, visas, minors’ exit permits, vaccinations and other requirements of the countries in the itinerary. CocoVolare provides informative guidance, but final admission decisions belong to each country’s immigration authorities.
Liability
CocoVolare is responsible for the correct management of bookings and professional diligence in organizing the trip. It is not liable for force majeure events (border closures, natural phenomena, strikes, acts of authority) nor for breaches solely attributable to final providers, without prejudice to assisting the traveler in any claims.
Prevention of child sexual exploitation (ESCNNA)
In compliance with Colombian Law 679 of 2001 and Law 1336 of 2009, CocoVolare rejects and prevents the sexual exploitation and abuse of children and adolescents in tourism. Such practices carry criminal and administrative penalties under Colombian law.
Governing law and contact
These terms are governed by the laws of the Republic of Colombia. Any query, request or complaint may be addressed to [email protected] or +57 315 1267090. You may also contact the Superintendence of Industry and Commerce as consumer protection authority.